Has one of our products failed to meet your needs? No problem, we are happy to replace it. Please click on and fill out the "Warranty Return Authorization Form" and our Customer Service Department will be in touch with you within 1 to 2 business days.
- Please wait to send product back to us until an RA# has been issued to you by our Customer Service Department. Clearly write the RA# on the outside of your package.
- Be sure to clean products before sending them back to us. Products will be returned if they are unclean.
- We recommend returning items via a traceable and insured method (UPS, Fed Ex, etc.).
Please feel free to contact us if you have any questions or have trouble filling out the form. Our Customer Service Department can be reached M-F from 8am to 5pm PST by calling 1-888-467-4327 or by emailng us at [email protected]. If you have already been issued an RA# please have this handy.
Here at Outdoor Research, we are committed to developing truly functional solutions for Human Powered Adventure.
OR products are Designed By Adventure™ and from this, we deliver the hallmark of all Outdoor Research products – functional gear that works and lasts. By placing quality and function first, we can offer the finest guarantee in the industry for each and every product – OR’s Infinite Guarantee®.
We believe so strongly in the quality of what we make that if, at anytime, our product fails to meet your needs, we are happy to exchange or return it. Because of this solid belief, our products are guaranteed forever and are designed with this in mind. Your total satisfaction in our product is our goal.
Though we doubt you’ll ever need to, if you ever have to use our Infinite Guarantee®, see the Warranty section above.